Refund policy

PRE-ORDERS

All items from our first drop are currently available for pre-order. Because pre-order purchases are used to determine production quantities, cancellation requests must be made before your order enters production. Once production has begun, your pre-order cannot be canceled.

RETURNS & EXCHANGES

We want you to love your Pretty Obsession purchase. If there is an issue with your order, please contact us within 7 days of delivery.

Items must be unworn, unused, unwashed, and in their original condition to be eligible for a return or exchange. Items showing signs of wear or use will not be accepted.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

DAMAGED OR INCORRECT ITEMS

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with your order number and clear photos of the issue. We'll review the request and work to make it right.

REFUNDS

Approved refunds will be issued to the original payment method. Please allow additional time for your bank or card provider to process the refund after it has been issued.

FINAL SALE

Items specifically marked Final Sale are not eligible for returns or exchanges.